Subscription problem

SloughFeg · 02-03-2006, 02:47 PM

I just have a problem with creating a subscription...I have created succesfully the account and I want to create a subscription...I put all things properly and it says that the registration key is wrong...I am sure that i copy it exactly as it is in the DVD case...Can you help me?

Vesp · 02-03-2006, 02:54 PM

Are you talking about a retail key or a head-start key?

Retail keys will not be active until friday 3rd of March at around noon, so registering them now will not work.

**Satine** · 02-03-2006, 02:57 PM

Hi there,

We are getting a lot of people report this and the problem each time is that they are trying to do this on Turbine's billing site (the US accounts site).

Please ensure that you are doing this at www.codemasters.com/cog

Also make sure that you are entering the details with the correct capitalisation - the system is case sensitivie.

Also enter all the dashes as shown on the printed paper.

If you have tried all this and are still having problems then please send a request for assistance to the accounts team, the link of which is in my signature.

Thanks,

Astragoth · 02-03-2006, 04:29 PM

I have exactly the same problem. I made sure I was case sensitive, and I'm 110% sure I entered the correct product key.

Can it be confirmed that my retail product key will not be active untill march 3?

Astragoth · 02-03-2006, 04:34 PM

I can confirm it myself. I received a swift email reply (automatic though

) to my question wich stated the following:

6) If you have already received a full retail key for Dungeons and Dragons
online, please note that you will not be able to use this key until Friday 3rd
March, when the initial head start period has ended. You will be able to
activate your key in your COG account then.

Ah well, guess us early retailers have to be patient untill tomorrow.

monkey4bz · 02-03-2006, 06:40 PM

yeah ive got this aswell, and whats more annoying is that both me and a friend ordered the game within 5 minutes of eachother on the same site and he got his a week ago with a head start key beat n all that, i swear 1 more problem and they arnt getting ne more money out of me.

Khalam · 02-03-2006, 08:39 PM

Hello everyone, I have the same problem, I just bought the game in a shop and the registration key that I have on the inside of the dvd case when I type it in in the subscription windows doesnt work it says it is not valid or not for this product

from what time tommorow will the game work?? I live in ireland.

Ekvtec · 03-03-2006, 03:33 AM

Well today is friday and I still not able to create an account as it shows my product key in invalid

MTMag · 03-03-2006, 03:53 AM

Try after 8am GMT.

just a suggestion as that is around the time they are kicking everyone off the servers to switch over to full retail.

Ekvtec · 03-03-2006, 07:03 AM

Is after 8 now. Still cannot register

02-03-2006, 02:47 PM	#1 (permalink)
SloughFeg Junior Member Join Date: Mar 2006 Location: Greece Posts: 1	Subscription problem I just have a problem with creating a subscription...I have created succesfully the account and I want to create a subscription...I put all things properly and it says that the registration key is wrong...I am sure that i copy it exactly as it is in the DVD case...Can you help me?

02-03-2006, 02:54 PM	#2 (permalink)
Vesp Senior Member Join Date: Nov 2005 Location: Netherlands Posts: 314	Are you talking about a retail key or a head-start key? Retail keys will not be active until friday 3rd of March at around noon, so registering them now will not work. __________________ I have no idea what you're talking about, realy I don't....

02-03-2006, 02:57 PM	#3 (permalink)
Satine Director, Community Relations Join Date: Dec 2003 Location: Near Codemasters HQ, UK. Posts: 10,396	Hi there, We are getting a lot of people report this and the problem each time is that they are trying to do this on Turbine's billing site (the US accounts site). Please ensure that you are doing this at www.codemasters.com/cog Also make sure that you are entering the details with the correct capitalisation - the system is case sensitivie. Also enter all the dashes as shown on the printed paper. If you have tried all this and are still having problems then please send a request for assistance to the accounts team, the link of which is in my signature. Thanks, __________________ Satine. ***** Director, Community Relations Community blog: www.maycontaingamers.com Follow me on Twitter Sign up for the Jumpgate Beta now! Try LOTRO FREE for 14 days. Try the DDO free trial. To make a complaint about in-game customer support, please write to: lotro.gmreport@codemasters.com - LOTRO ddo.gmreport@codemasters.com - DDO

02-03-2006, 04:29 PM	#4 (permalink)
Astragoth Junior Member Join Date: Jan 2006 Location: Netherlands Posts: 14	same problem here I have exactly the same problem. I made sure I was case sensitive, and I'm 110% sure I entered the correct product key. Can it be confirmed that my retail product key will not be active untill march 3?

02-03-2006, 04:34 PM	#5 (permalink)
Astragoth Junior Member Join Date: Jan 2006 Location: Netherlands Posts: 14	confirmation I can confirm it myself. I received a swift email reply (automatic though ) to my question wich stated the following: 6) If you have already received a full retail key for Dungeons and Dragons online, please note that you will not be able to use this key until Friday 3rd March, when the initial head start period has ended. You will be able to activate your key in your COG account then. Ah well, guess us early retailers have to be patient untill tomorrow.

02-03-2006, 06:40 PM	#6 (permalink)
monkey4bz Junior Member Join Date: Mar 2006 Location: United Kingdom Posts: 5	yeah ive got this aswell, and whats more annoying is that both me and a friend ordered the game within 5 minutes of eachother on the same site and he got his a week ago with a head start key beat n all that, i swear 1 more problem and they arnt getting ne more money out of me.

02-03-2006, 08:39 PM	#7 (permalink)
Khalam Junior Member Join Date: Feb 2006 Location: Ireland Posts: 24	Hello everyone, I have the same problem, I just bought the game in a shop and the registration key that I have on the inside of the dvd case when I type it in in the subscription windows doesnt work it says it is not valid or not for this product from what time tommorow will the game work?? I live in ireland.

03-03-2006, 03:33 AM	#8 (permalink)
Ekvtec Junior Member Join Date: Mar 2006 Location: Canada Posts: 10	Well today is friday and I still not able to create an account as it shows my product key in invalid

03-03-2006, 03:53 AM	#9 (permalink)
MTMag Member Join Date: Feb 2006 Location: Manchester, UK Posts: 74	Try after 8am GMT. just a suggestion as that is around the time they are kicking everyone off the servers to switch over to full retail. __________________ Felados, Elven Minstrel and Merry-Maker - Laurelin "Only baldmen say it is a sign of virility"

03-03-2006, 07:03 AM	#10 (permalink)
Ekvtec Junior Member Join Date: Mar 2006 Location: Canada Posts: 10	Is after 8 now. Still cannot register

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode