dndclient freezes

odie e · 02-03-2006, 06:28 AM

Hi

I have created my account, download the client, logged on and created a character.

But everytime I try to connect to a server it gets as far as the "Welcome to Stormreach" load page and then does nothing. Finally I get the "The Connection to the server has been lost" error.

I have entered the ports on my firewall (Norton), tried switching to Windows Firewall instead, tried Permit All - and turning them all off.

Any ideas on why I can't connect. I have not managed to configure HTML as recomended as I don't know how.

Any help would be appreciated

cheers

odie

Arkenor · 02-03-2006, 11:41 AM

Make sure you're using the latest version of Microsoft's .net framework. I think that can cause launcher issues.

Both 2.0 and 1.1 can exist happily together. I forget which it is that's needed, so best get both up to date.

Vesp · 02-03-2006, 11:44 AM

Go down this checklist first.

Quote:

1 - You own a copy of the European pre-order or retail box (Check for the COG logo)
2 - You have created an account at COG www.codemasters.com/cog
3 - You have created a subscription to DUNGEONS & DRAGONS ONLINE in your COG account. (You will need to input a valid serial key at this stage)
4 - You have received the 'your COG account is now active' confirmation mail
5 - You have installed European version of the client
6 - You are entering your COG account name and password into the game login - WARNING: This is case sensitive!
7 - You have checked the Wayfinder's Inn game news page here http://www.ddo-europe.com/wayfinder.php and confirmed that the player account system (PAS) and /or servers are not down for maintenance
8 - You have set your firewall to allow access to DDO (see the Firewall post in the Common Issues thread here:
Frequenty Asked Questions - Common Issues
9 - You have installed Microsoft .NET 1.1 as per the instructions in this post here:
http://community.codemasters.com/for...68&postcount=2
10 - You've have checked the Common Issues thread for this issue here:
Frequenty Asked Questions - Common Issues
11 - You have checked the Knowledgebase for answers to your query
12 - Your computer's date and time are set correctly
13 - You are logged in as an admin user (game will not update if you are not)
14 - You can find all the support options on this page here: http://www.ddo-europe.com/support
15 - If you are having an account or billing issue the please send a request for assistance to the COG accounts team for help, here: https://cogaccounts.codemasters.com/billing-support.php

yibble · 02-03-2006, 12:25 PM

Malformed links, and the links in the original sticky are now dead

Vesp · 02-03-2006, 12:38 PM

Strangely enough, the links work fine for me. I'll have a looksie.

Edit: fixed, tell me if the links go wonky again. I can only link what Satine links, updating the stickies is her job so I cannot help you there.

odie e · 02-03-2006, 02:06 PM

Thanks for the tips but it is still not working.

I can get as far as my character, I hit enter, the next screen loads OK, it then goes to the Welcome to Stormreach Pages, waits then times out and gives me a "The connection to server has been lost" error.

Help !!

**Satine** · 02-03-2006, 02:33 PM

Sorry, I thought I had fixed all of those links.

They're fixed now.

**Satine** · 02-03-2006, 02:52 PM

Quote:

Originally Posted by odie e

Hi

I have created my account, download the client, logged on and created a character.

But everytime I try to connect to a server it gets as far as the "Welcome to Stormreach" load page and then does nothing. Finally I get the "The Connection to the server has been lost" error.

I have entered the ports on my firewall (Norton), tried switching to Windows Firewall instead, tried Permit All - and turning them all off.

Any ideas on why I can't connect. I have not managed to configure HTML as recomended as I don't know how.

Any help would be appreciated

cheers

odie

Odie,

Have you tried resetting the graphics settings?

To do this, click the small arrow pointing down in the top right hand corner of the launcher, select 'Options'. Click on the Repair tab and check the box next to repair.

falaputo · 13-08-2008, 01:12 AM

ive reactivated my subscription and i cant play it
i have exacly the same problem... and i dont know what the hell is wrong... im not wireless.. ive configures the router from default settings to normal, without firewall, with it, with my firewall with the 2 files(3 for vista) and yes... ive removed and added again...

so... i got the "The Connection to the server has been lost" error exacly as odie e does and i dont know what am i doing wrong... ive played DDO a long ago with this exacly program and folder, and i updated everything... ive searched all as i could, talked to 2 GMs one from US another from UK, and so far... i still have this problem. i even tryed to re-install the game... it didnt worked.... now my next step would be to re-install windows... i hope i find a solution before doing it, i have important stuff in here that i dont want to waste half week to put it back to normal.
anyways... this happends with all my characters and even if i create one... it still works the same...

i would thank any possible answers to this problem... i want to play DDO as fast as possible and im just stuck on this problem without answers.

Smitey · 13-08-2008, 08:16 AM

Hi there falaputo,

Have you set up your permissions exactly as per this article?:

Vista Settings

02-03-2006, 06:28 AM	#1 (permalink)
odie e Junior Member Join Date: Mar 2006 Location: United Kingdom Posts: 7	Can't get past the "Welcome to Stormreach" load page Hi I have created my account, download the client, logged on and created a character. But everytime I try to connect to a server it gets as far as the "Welcome to Stormreach" load page and then does nothing. Finally I get the "The Connection to the server has been lost" error. I have entered the ports on my firewall (Norton), tried switching to Windows Firewall instead, tried Permit All - and turning them all off. Any ideas on why I can't connect. I have not managed to configure HTML as recomended as I don't know how. Any help would be appreciated cheers odie Last edited by odie e; 02-03-2006 at 06:59 AM.

02-03-2006, 11:41 AM	#2 (permalink)
Arkenor Member Join Date: Dec 2005 Location: United Kingdom Posts: 60	Make sure you're using the latest version of Microsoft's .net framework. I think that can cause launcher issues. Both 2.0 and 1.1 can exist happily together. I forget which it is that's needed, so best get both up to date. __________________ http://www.arksark.org/blog/ Last edited by Arkenor; 02-03-2006 at 11:45 AM.

02-03-2006, 12:25 PM	#4 (permalink)
yibble Member Join Date: Feb 2002 Location: England Posts: 59	Malformed links, and the links in the original sticky are now dead __________________ Galathanael Fre'Bran (of the Spellswords Guild) On Boldrei. Aodhgagán Fre'Bran (of the Spellswords Guild) on Boldrei. DruidWiki::NathanReynolds - Blog::The Budding Bowyer - Flickr:: yibble's Photographs - last.fm:: yibble's Music

02-03-2006, 12:38 PM	#5 (permalink)
Vesp Senior Member Join Date: Nov 2005 Location: Netherlands Posts: 314	Strangely enough, the links work fine for me. I'll have a looksie. Edit: fixed, tell me if the links go wonky again. I can only link what Satine links, updating the stickies is her job so I cannot help you there. __________________ I have no idea what you're talking about, realy I don't.... Last edited by Vesp; 02-03-2006 at 12:42 PM.

02-03-2006, 02:06 PM	#6 (permalink)
odie e Junior Member Join Date: Mar 2006 Location: United Kingdom Posts: 7	None of it works Thanks for the tips but it is still not working. I can get as far as my character, I hit enter, the next screen loads OK, it then goes to the Welcome to Stormreach Pages, waits then times out and gives me a "The connection to server has been lost" error. Help !!

02-03-2006, 02:33 PM	#7 (permalink)
Satine Director, Community Relations Join Date: Dec 2003 Location: Near Codemasters HQ, UK. Posts: 10,409	Sorry, I thought I had fixed all of those links. They're fixed now. __________________ Satine. ***** Director, Community Relations Community blog: www.maycontaingamers.com Follow me on Twitter Sign up for the Jumpgate Beta now! Try LOTRO FREE for 14 days. Try the DDO free trial. To make a complaint about in-game customer support, please write to: lotro.gmreport@codemasters.com - LOTRO ddo.gmreport@codemasters.com - DDO

13-08-2008, 01:12 AM	#9 (permalink)
falaputo Member Join Date: Feb 2008 Location: Keeper Posts: 37	ive reactivated my subscription and i cant play it i have exacly the same problem... and i dont know what the hell is wrong... im not wireless.. ive configures the router from default settings to normal, without firewall, with it, with my firewall with the 2 files(3 for vista) and yes... ive removed and added again... so... i got the "The Connection to the server has been lost" error exacly as odie e does and i dont know what am i doing wrong... ive played DDO a long ago with this exacly program and folder, and i updated everything... ive searched all as i could, talked to 2 GMs one from US another from UK, and so far... i still have this problem. i even tryed to re-install the game... it didnt worked.... now my next step would be to re-install windows... i hope i find a solution before doing it, i have important stuff in here that i dont want to waste half week to put it back to normal. anyways... this happends with all my characters and even if i create one... it still works the same... i would thank any possible answers to this problem... i want to play DDO as fast as possible and im just stuck on this problem without answers.

13-08-2008, 08:16 AM	#10 (permalink)
Smitey Font of Knowledge Community Moderator Join Date: Apr 2007 Location: Canterbury; United Kingdom Posts: 2,432	Hi there falaputo, Have you set up your permissions exactly as per this article?: Vista Settings

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