Will Codemasters give new CD-key to those players in unsupport countires that need...

[Purple44]

Will Codemasters give new CD-key to those players in unsupported countries that need a new CD-key so they can make a new LIVE ID that will let them race DIRT 2 online?

A lot these players have bought other Codemasters racing games and race them online and now they can not race DIRT 2 online. Will Codemasters refund them their money since they were not warn that they can not use GFWL to race online?

Microsoft say they will not fix this problem, the ball is in Codemasters court.

Problem - Dirt2 - cd-key and windows live accaunt
hotchilli1327 replied on Thu, Dec 10 2009 12:32 PM
rated by 0 users

With Dirt 2 the Key is tied to the original Live ID that you first used the game with and you cannot change this. This is the decision of the game Publisher, not GFWL. Go to the game publisher, Codemasters, to see if they can help you with a new key.



Good luck.

********

Zavrazhnov replied on Wed, Dec 9 2009 5:12 PM
rated by 0 users

I want you again to answer. What can I do in my situation

I live in London
But I work in England-Russia company. Offices in both countrys.
When the game appears in Steam - I buy it. I was in Russia.
When I buy it - I immediately launch it, then register accaunt in windows live and it was registered with Russia region (because I was in Russia, and windows was with Russia region settings)
When I was buying the game, there were no warnings, that I can't play a game if my account is from no-supported country. I read about it only on windows live forum, when the problem happened.
Now I register new account with my real United Kingdom region setting - but I can't move the key to it.
Now I can't play a game not from Russia, not from United Kingdom.
So what can I do?

***********

Fuvio79 replied on Wed, Dec 9 2009 4:29 PM
rated by 0 users

If we could login first and after that we were asked for the key we wouldn't have this problem. But the sole fact that GFWL works everywhere if you just fill in you live in US (or other supported country) is ridiculous. I don't care about Dirt 2 anymore but I'll be definitely more careful in future. By that I mean I'll never buy another game that is connected with GFWL in any way.

And will we have this same problem with Codemasters games in 2010? It things like this that drive paying customers to be a pirate and this does not help boost the sales of computer games.

[Ice]

Unfortunately as it's clearly marked on the box in red letters that Live is not supported in all countries, it's the players responsibility to check if their country is supported.



Full Size Image

Games for Windows Live is a Microsoft Product so there is nothing we can do to fix this issue. The players could try contacting Microsoft to see if there is anything they can do to help with this issue.

[Salah-ad Din]

Yes, but that wasn't an option for the STEAM-buyers, as there was no similar warning on the Steam-website and no high-res-preview of the back of the pack neither (obviously ^^).

BTW: This Microsoft vs. publisher thing is an old story. I followed a topic in a german pinboard where a user desperately tried to get his copy of Fallout 3 unlocked again (over weeks and months). His key was locked, only for a different reason, being "key used too often". Microsoft said it's the publisher who's responsible. The publisher said it's Microsoft who's responsible.

I say if this is the case AGAIN here both should be sued for such a behavior!

[Purple44]

Steam version don't come with a box and guys getting free DIRT 2 with video card have to get free game from Steam.

The Steam guys say there no warning.

Also if buy game online from company like Amazon, you do not get to see back of box and there no mention of GFWL not working with unsupported countries on web page, so you do not get to read back of box until after buying the game and paying shipping and then find out you can not race DIRT 2 online!

Is this fair? Does Codemasters want to lose more paying customers for their racing games and get more bad press in the forums?

Can not a solution be workout between Codemasters and Mircosoft to delete these LIVE IDs that are no good to the buying customer?

There is one solution, get rid of downloading games from the internet and buying games from internet stores. Everybody has to buy a retail box in a store so there no accuse not to read back of box before buying a game.

Ice you did read in my first post that Microsoft say only Codemasters can fix problem with cd-key?

Originally Posted by Purple44

Microsoft say they will not fix this problem, the ball is in Codemasters court.

Problem - Dirt2 - cd-key and windows live accaunt
hotchilli1327 replied on Thu, Dec 10 2009 12:32 PM
rated by 0 users

With Dirt 2 the Key is tied to the original Live ID that you first used the game with and you cannot change this. This is the decision of the game Publisher, not GFWL. Go to the game publisher, Codemasters, to see if they can help you with a new key.



Good luck.

(

[lbbt]

They shouldn't let people register keys in "unsupported countries" in the first place.

And the little red warning on the package.. "LIVE is not available in all countries" - what does that even mean to someone who is not familiar with computers (does not know what LIVE is)? I would not have thought that this meant people could register their keys and the game simply becomes worthless - no online functionality. That is stupid from both Codemasters and Microsoft.

[Driver76]

It's a lack of communication between Microsoft and Steam. Steam would block the game if it's not supported in your country.

If you got if from Steam they should give you your money back if you open a support ticket.

[Hanski]

I think, supported countries are specified by international negotiations.
Supported, in many ways.
I can't see Steam, Microsoft, Codemasters are to blame.
They are doing there best, by international rules.
No need to heat up politically, but all kind of communities can live only by some kind of ruling. There are America, Europe, Asia, Africa and some none-specified.
Specially, in gaming world it is a tuff job to obey everything.
Globalisation, people travelling around, is a big challenge.

[ChrisMayhew]

Wow that sucks, You would think that Codemasters would also mention this on Steam as well.

Tthat image is useless if they are buying the game via Steam because they won't be able to read the back of the box

[Salah-ad Din]

Doing their best? Putting GfWL into your games is the worst thing to do these days. For the customers that is. Of course if one doesn't care about the customers it's fine I guess...

[Hanski]

Life is not always a dance on roses, it is Champagne and Caviar too, I can't tell what someone is is telling to somebody.
You tell me, how it should have been maintained other way? Before the answer, think of all countries, not so well known, with countrys own restrictions.
There is always a limit somewhere, and those limits have been set internationally.